RENTAL POLICIES & PROCEDURES
HOW DOES PRICING WORK?
Rates are quoted for a daily, single use rental. If you require a longer rental period please contact us for rate information. All charges are for time out whether the items are used or not.
HOW AND WHEN DO I PAY?
A non-refundable reservation fee is required at the time of booking your order. This fee will be applied towards your total rental bill when the order is fulfilled. Payment can be made in any of the following ways: credit card, Interac, cash or personalized cheque with ID. Upon making your reservation, the items will be reserved for you on your specific date. As these items will be made unavailable to other clients, if you do cancel your reservation you will forfeit your reservation fee. Final payment must be made before the items are released. A credit card number or cash deposit must be left as security for the rental items.
CAN I CHANGE OR CANCEL ITEMS?
Your satisfaction is of the utmost importance to us. The day you book your order the items are considered out of our inventory for your date and thus made unavailable to other potential customers. This ensures you will have all the items you need on the date you require them. We realize that changes in numbers have to be expected and therefore we have the following policies:
* Additional items may be added (subject to availability) up to the close of business the day prior to delivery or pick-up. These items will be billed separately.
* Reductions in quantities of up to 20% of the original number can be made without penalty as long as they are made no later than 14 days prior to your event. Reductions in quantities greater than 20% and/or any reductions made within 14 days of your event are subject to a cancellation fee equal to 50% of the total rental rate of the cancelled item(s) plus taxes. Any reductions made within one week of your event are subject to a 100% cancellation fee.
These policies help to ensure that your order is packed as accurately as possible.
WHAT HAPPENS IF ITEMS ARE BROKEN, DAMAGED OR LOST?
The customer is responsible for the goods from the time of pick-up/delivery until the items are returned to All Occasions Party Rentals. Be sure that all equipment is secure and protected from the weather while it is in your possession. We do charge for; soiled, broken, damaged or missing items, including packaging materials. Our insurance does not cover equipment while it is in your possession.
DAMAGE WAIVER
The damage waiver should not be considered insurance. If the renter accepts the damage waiver, by leaving the "decline damage waiver" line of the rental contract blank, then the following will apply:
a) Orders over $400.00 wil be covered for damages up to $100.00. Damages over $100.00 will be charged at 50% of replacement costs or the cost of repair, whichever is the lesser amount.
b) Orders under $400.00 will be covered for damages up to 25% of the total rental cost. Damages over 25% will be charged at 50% of replacement costs or the cost of repair, whichever is the lesser amount.
The renter will be responsible for:
c) Any loss or damage due to: theft, mysterious disappearance, shortage disclosed on return, neglect, abuse or misuse.
d) Damage due to use of electrical current provided by other than electrical utility (such as a generator).
e) Damage due to tampering with items or equipment which we have installed, such as tents, dance floors, staging, etc.
f) Damage due to tampering with gas or electrical appliances.
g) Any loss, damage, or extra cleaning charges related to linen or fabric.
The damage waiver is available at a cost of 6% of your order's subtotal.
HOW DOES DELIVERY & PICK UP WORK?
Delivery is available at reasonable rates. Delivery rates are based on drop off to a point immediately accessible to our truck tailgate, usually your curbside, driveway or garage. All deliveries require a signature of the responsible party for equipment to be left. Should you require delivery beyond our truck tailgate or set-up and take down of items, please request a quote prior to delivery. Delivery times are set on the week of delivery. You will be given a morning or afternoon delivery time. Morning delivery means the items will be delivered between 8am and 12pm. Afternoon delivery means between 12pm and the last delivery of the day. Our trucks will deliver until their schedule is complete. Should you have special delivery requests, please contact us and we will do our best to accommodate your needs. As there are many deliveries in a day it is not always possible to give exact delivery times.
PLEASE CHECK TO MAKE SURE YOUR ORDER IS COMPLETE
We do our best to make sure your order is complete. If you discover any missing or damaged items, please contact us immediately so that we can make a note on your contract and you will not be charged.
RETURN
Rental items need to be returned to their point of delivery. China, glassware and flatware should be "dishwasher ready" and placed back in their supplied containers. All original containers and boxes must be returned. Linens must be dry to prevent mildew from forming and free of any wax, food or confetti. Please read and follow the special instructions packed with items that require special handling.